Return & Exchange Policy

At Tomsy Choice, we strive to provide our customers with high-quality products and a smooth shopping experience. However, if you receive a product that is damaged, defective, incorrect, or different from what you ordered, you may be eligible for a return or exchange as per the policy below.

1. Eligibility for Return & Exchange

A product may be eligible for return or exchange if:

• The product received is damaged or defective.

• You have received a wrong product or incorrect size.

• The product received is different from the product ordered.

• The product has a manufacturing defect.

To be eligible, the product must be unused, unworn, and in its original condition, with all original tags, labels, packaging, and accessories intact.

2. Non-Returnable Products

Products may not be eligible for return or exchange if:

• The product has been used, worn, washed, altered, or damaged by the customer.

• Original tags, labels, packaging, or accessories are missing.

• The product has been damaged due to improper handling or care.

• The return request is made after the applicable return period.

• The product is specifically marked as non-returnable or non-exchangeable on the product page.

3. Return & Exchange Period

Return or exchange requests must be raised within 3 days of delivery of the order.

To initiate a return or exchange, please contact us with your Order ID, details of the issue, and clear photographs/videos of the product where applicable.

Phone: +91-98702 94060
Email: support@tomsychoice.com

4. Damaged or Defective Products

If you receive a damaged or defective product, please notify us as soon as possible after delivery.

We may request photographs or videos showing:

• The product and the defect/damage.

• The packaging received.

• The product tag/label.

• The Order ID or invoice.

If the issue is verified and approved, Tomsy Choice may offer a replacement, exchange, or refund, depending on product availability and the nature of the issue.

5. Wrong Product or Incorrect Size

If you receive a product different from what you ordered, please contact us within 3 days of delivery.

For eligible products, we may arrange an exchange or replacement after verification.

For size-related exchanges, the product must be unused, unworn, and returned with all original tags and packaging intact. Size exchanges are subject to product availability.

6. Return Pickup

Once your return request is approved, we may arrange a return pickup through our designated courier partner.

In certain locations where reverse pickup is not available, you may be required to ship the product back to us using a reliable courier service. Further instructions will be provided by our customer support team.

7. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method or another applicable method.

The refund may take 5–7 business days to reflect in your account, depending on your bank or payment service provider.

Shipping or delivery charges, if applicable, may not be refundable unless the return is due to a damaged, defective, incorrect, or wrong product received.

8. Cancellation of Orders

Orders may be cancelled before they are dispatched, subject to our order processing status.

Once an order has been dispatched, cancellation may not be possible. In such cases, you may need to follow the applicable return procedure after receiving the order.

9. Important Conditions

• Customers are advised to record an unboxing video when opening the package, especially for high-value products.

• Products must be returned in the same condition in which they were received.

• Do not remove product tags or labels until you are satisfied with the product.

• Tomsy Choice reserves the right to reject a return or exchange if the product does not meet the eligibility conditions mentioned above.

• Return and exchange requests are subject to product inspection and verification.

10. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

Tomsy Choice
Phone: +91-98702 94060
Email: support@tomsychoice.com